Returns
Our policy for online sales lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Additional non-returnable items:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery. Any sale item.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.
For any item that was in the Sale and has been returned in the same condition as it was sent out, a credit note will be applied to your account with us. This credit will be available to use straight away and has no expiration date to it.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@acanthusinteriors.com.

Outlet items
Only regular priced items may be refunded, unfortunately sale and outlet items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@acanthusinteriors.com and send your item to: Acanthus Interiors, 201-203 Bruntsfield Place, Edinburgh, EH10 4DH, United Kingdom.

Shipping
To return your product, you should mail your product to: Acanthus Interiors, 201-203 Bruntsfield Place, Edinburgh, EH10 4DH, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.